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SmoothRepairs User Protection Policy

USER PROTECTION POLICY

USER PROTECTION POLICY

Thank you for choosing SmoothRepairs.

The smoothrepairs.com website is meant to help its users resolve issues revolving around the installation, repairs and maintenance/servicing of their appliances. At SmoothRepairs, we are committed to protecting the data and privacy of our users and artisans. We believe in open, transparent communication that puts our users’ needs first. This policy sets out the basis on which any information, including any personal data, we collect from you, or you provide to us, will be processed by SmoothRepairs. Each time you access or use the Services or provide us with information, by doing so you are accepting and consenting to the practices described in this privacy policy.

SCOPE AND APPLICATION

This user protection policy applies to persons anywhere in the world who access our services or any other persons who use the SmoothRepairs website or app.

HOW DO WE PROTECT VISITOR INFORMATION?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our website as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, any sensitive or debit/credit card information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when you make a request, enter, submit, or access your information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

COLLECTION OF INFORMATION

Information you provide to us

We collect information you provide directly to us through your access of the services, such as when you request on-demand services, contact customer support, subscribe to our newsletters or otherwise communicate with us.

This information may include: your name, email address, phone number, postal address, payment method, debit/credit card information, and other information you choose to provide.

Information We Collect Through Your Use of Our Services

Artisans are expected to provide current and correct account details when registering on the SmoothRepairs platform. Artisans will be paid every two weeks by SmoothRepairs’ representatives.

The Artisans will be paid based on the amount stated on the quotations the Artisan provides after inspecting the repairs to be carried out at the Clients’ Locations.

The Artisans are not to demand nor receive money from the Clients.

Information We Collect from Other Sources

We may also receive information from other sources and combine that with personal data we receive from you or collect through our services. For example, if you choose to link your SmoothRepairs account with a payment provider or social media service (for example, Facebook, Twitter, LinkedIn etc), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that app or website.

Information We Collect from Other Sources

If your employer uses one of our enterprise solutions, we may receive information about you from your employer. When you request on-demand services, our professional artisans may provide us with a user rating after providing services to you.

If you also interact with our services in another capacity, we may combine or associate that information with Personal Data we have collected from you in your capacity as a user or artisan. Please note that we do not knowingly collect, keep or maintain personal information from children under the age of 18 through the services, as we require that all users represent to us that they are at least 18 years old.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Third Party Disclosure

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third Party Links

We include and offer third party services on our website.

USE OF INFORMATION COLLECTED

USE OF INFORMATION COLLECTED

As part of our commitment to providing you the best service, we may use your information to:

  • Send you a quote based on your request
  • Send you our newsletters only when you have subscribed
  • Send you survey links in order to enable you rate the services of our artisans
  • Each time you access our services or provide us with your information, you are accepting and consenting to the practices described in this user protection policy. We put in place these practices:

  • To personalize user's experience and to allow us to deliver the type of content and service offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a promotion, survey or other site feature.
  • To quickly process your requests.
  • To send periodic emails regarding your requests or other services.
  • STORAGE AND TRANSFER OF PERSONAL DATA

    You agree that we have the right to transfer the Personal Data described in this privacy policy to and from, and process and store it in Nigeria and other countries, some of which may have less protective data protection laws than the region in which you reside. Where this is the case, we will take appropriate measures to protect your Personal Data in accordance with this privacy policy. By submitting your Personal Data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this privacy policy.

    To preserve the integrity of our databases, to carry out on-going services on your behalf, for research, analytics and statistics purposes and to ensure compliance with applicable laws and regulations, we retain Personal Information and Demographic Information submitted by Users and Artisans for a reasonable length of time. SmoothRepairs is not responsible for the accuracy of the information you provide, and will modify or update your Personal Information in our databases upon your request.

    If required by law or at your request, we will erase or archive from active use your Personal Information. By accessing or using the Services, you do hereby represent and warrant that you understand that all information submitted by you through the Services or otherwise to SmoothRepairs may be used by SmoothRepairs in accordance with applicable laws, this privacy policy and our customer terms of use.

    SHARING OF PERSONAL DATA AND DISCLOSURE

    We may share Personal Data which we collect about you as described in this privacy policy or as described at the time of collection or sharing, including as follows:

    Through Our Services

    We may share your Personal Data:

    With artisans to enable them to provide the services you request. For example, we share your name and address locations with artisans;

    With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;

    With third parties with whom you choose to let us share your Personal Data, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate; and

    With your employer (or similar entity) and any necessary third parties engaged by us or your employer, if you participate in any of our enterprise solutions.

    Other Important Sharing

    With SmoothRepairs subsidiaries and affiliated entities;

    With vendors, consultants, marketing and advertising partners, and other service providers who need access to such Personal Data to carry out work on our behalf or to perform any contract we enter into with them;

    In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;

    With law enforcement officials, government authorities, or other third parties to enforce or apply our Terms of Service, to investigate potential breaches or if we believe your actions are inconsistent with our Terms of Service, or to protect the rights, property, or safety of SmoothRepairs or others;

    With third parties in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;

    If we otherwise notify you and you consent to the sharing;

    With third parties in an aggregated and/or anonymised form which cannot reasonably be used to identify you.

    CHOICE, ACCESS AND CHANGE

    Marketing and Opting Out

    SmoothRepairs provides Users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor. You have the choice to ask us not to process your Personal Data for marketing purposes and to remove it from our database, to not receive future communications or to no longer receive our Services.

    Access to Information

    You have the right to access and change your information via the SmoothRepairs website.

    Changes to this Privacy Policy

    We may change this privacy policy from time to time. If we make significant changes in the way we treat your Personal Data, or to the privacy policy, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes.

    We encourage you to periodically review this privacy policy for the latest information on our privacy practice.

    Changes to Personal Information by User

    On our user privacy policy page, users are able to change their personal information by:

  • Sending us an email.
  • Calling us to effect the change.
  • Logging in to their account to effect the change.
  • INFORMATION RETENTION OR DELETION

    SmoothRepairs shall retain your user profile and other information for as long as you maintain your SmoothRepairs account.

    SmoothRepairs retains information for a period of 7 years in connection with regulatory, tax, insurance or other requirements in the places in which it operates. SmoothRepairs thereafter deletes or anonymises such information in accordance with applicable laws.

    Users may request deletion of their accounts at any time. Following such request, SmoothRepairs deletes the information that it is not required to retain, and restricts access to or use of any information it is required to retain.

    Personal data will be deleted (according to the policies set out in this section) from the databases, unless such data is required to be retained for accounting, dispute resolution or fraud prevention purposes.

    Access to Information

    You have the right to access and change your information via the SmoothRepairs website.

    Changes to this Privacy Policy

    We may change this privacy policy from time to time. If we make significant changes in the way we treat your Personal Data, or to the privacy policy, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes.

    We encourage you to periodically review this privacy policy for the latest information on our privacy practice.

    Changes to Personal Information by User

    On our user privacy policy page, users are able to change their personal information by:

  • Sending us an email.
  • Calling us to effect the change.
  • Logging in to their account to effect the change.
  • SECURITY PRECAUTIONS

    Your SmoothRepairs profile is password-protected so that only you and authorized SmoothRepairs employees have access to your account information. SmoothRepairs staff will never proactively reach out to you and ask for any personal account information, including your password.

    SmoothRepairs makes every effort to ensure that your Personal Data is secure on its system. SmoothRepairs has staff dedicated to maintaining our privacy policy as set forth herein and other privacy initiatives, periodically reviewing Web security and making sure that every SmoothRepairs employee is aware of our security practices. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, SmoothRepairs cannot guarantee the security of any Personal Data you transmit to us, and you do so at your own risk. If you have any further questions on this issue, refer to our customer terms of use. To the extent permitted by applicable law, SmoothRepairs expressly disclaims any liability that may arise should any other individuals obtain the Personal Data you submit to SmoothRepairs.

    COOKIES

    Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website and the Services we provide. By accessing and browsing our website, you are agreeing to our use of cookies.

    Contact Us

    If you have any questions, comments and requests related to this Privacy Statement, or if you have any complaints related to how SmoothRepairs processes your personal data, please contact us at info@smoothrepairs.com.

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